退款政策
Refund Policy
1. 30-Day Return Guarantee
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
2. Eligible Items for Return
To be eligible for a return, your item must be in the unused and unopened condition, with the original packaging intact (including the sealed film).
Due to hygiene and safety standards, we cannot accept returns for items whose sealed packaging has been opened or items that have been used, unless the item is defective, damaged, or the wrong item was shipped.
You’ll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the unused and unopened condition, with the original packaging intact (including the sealed film).
Due to hygiene and safety standards, we cannot accept returns for items whose sealed packaging has been opened or items that have been used, unless the item is defective, damaged, or the wrong item was shipped.
You’ll also need the receipt or proof of purchase.
3. How to Start a Return
To start a return, you can contact us at mailto:vvzbbz@qq.com.
Please note that returns will need to be sent to the following address:
No. 718, Block i, New Economy Town, Guicheng Street, Nanhai District, Foshan City, Guangdong Province, China
To start a return, you can contact us at mailto:vvzbbz@qq.com.
Please note that returns will need to be sent to the following address:
No. 718, Block i, New Economy Town, Guicheng Street, Nanhai District, Foshan City, Guangdong Province, China
4. Return Approval Process
If your return request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
⚠️ Important: Items sent back to us without first requesting a return will not be accepted.
If your return request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
⚠️ Important: Items sent back to us without first requesting a return will not be accepted.
5. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at mailto:vvzbbz@qq.com, so that we can evaluate the issue and make it right.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at mailto:vvzbbz@qq.com, so that we can evaluate the issue and make it right.
6. Non-Returnable Items (Special Clause)
Based on hygiene and safety standards, the following items are generally non-returnable:
Based on hygiene and safety standards, the following items are generally non-returnable:
- Used or opened adult products.
- Downloadable digital products (e.g., e-books, video tutorials, if applicable).
- Sale items (if applicable).
7. Refund Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved: You’ll be automatically refunded on your original payment method within 10 business days.
Bank Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed: Please contact us at mailto:vvzbbz@qq.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved: You’ll be automatically refunded on your original payment method within 10 business days.
Bank Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed: Please contact us at mailto:vvzbbz@qq.com.
8. EU 14-Day Cooling-Off Period (Optional)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. However, the item must remain unopened, unused, and in its original packaging.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. However, the item must remain unopened, unused, and in its original packaging.